RETURN POLICY
Items from the Collector’s Cache are exclusive in-game cosmetics that can only be gifted once within Dota 2. Therefore, returns are not permitted. Once your purchased item has been delivered through the in-game gifting feature, you will no longer have the ability to transfer it to another account.
REFUND POLICY
Collector’s Cache items are classified as virtual products:
We do not offer refunds for virtual products after an order has been placed. If you encounter any issues with receiving or utilizing the products, we recommend reaching out to us for support. By purchasing any product from our website, you acknowledge that due to the nature of these virtual products, refunds are not available under any circumstances. By making a payment, you agree not to dispute the transaction or request a partial or full refund. If you do not agree with these terms.
All transactions in our store are final. NO REFUNDS WILL BE ISSUED FOR ANY PURCHASED ITEM. In such cases, you will continue to receive the items you bought on Steam after the 30-day gifting period set by Valve has elapsed. Each seller or reseller of digital items reserves the right to provide refunds, discounts, or other considerations at their discretion in specific situations. Please be aware that each situation is unique, and choosing to make such an offer in one instance does not create an obligation to do so in another case.